Haywood Community College desires a campus bookstore solution that is a reflection of the academic quality, image, and history of the College. Elements of a campus bookstore at HCC are expected to include, but are not limited to, the following: • Supporting the academic mission of the College by providing efficient, effective, and affordable textbook/course materials services to students and faculty. • Creating and implementing effective strategies to reduce the cost of textbooks/course materials to HCC students by offering a strong used textbook program, a comprehensive textbook rental program, a digital textbook/course materials program, and by utilizing emerging technologies. • Providing easy access and multiple distribution channels for textbooks/course materials. • Developing a proactive textbook/course materials strategy that will allow the Campus store to compete effectively in the challenging college bookstore environment. • Communicating and coordinating with faculty regarding the use of all types of course materials. • Providing comprehensive textbook/course materials services to support all College programs, including Haywood Community College’s (HCC) current or future distance learning programs and online courses. • Enhancing the campus experience by providing exceptional customer service, which includes: maintaining staff of knowledgeable professionals dedicated to servicing a college clientele, maintaining a robust product offering necessary to support a diverse and modern campus community, minimizing transaction times and wait times for in-store and online purchases, and ensuring efficient processing of all transactions (i.e., financial aid, scholarships, etc.).
