The City of Jacksonville is soliciting a Request for Proposals (RFP) from qualified Firms for printing and mailing utility bills monthly. The utility bill format will be using 8.5 x 11-inch printed stock with a perforation for the tear off payment stub. The City is seeking a supplier that can provide professional and time sensitive print jobs.
The City of Jacksonville reserves the right to reject any and all submittals.
Proposals are due by 5:00 PM on October 15, 2025. You may send the proposals marked “Request for Proposals – Utility Billing Services” to the attention of Trudy Parmeter, Revenue Manager, PO Box 128, Jacksonville, NC 28541.
The City of Jacksonville mails approximately 14,000 utility bills per month with inserts. It is imperative that all utility bills and inserts have a quick turnaround time since this data is usually date sensitive. A deadline that is reasonable to both parties will be established before the first billing. The City requires a process to view and verify, quality check and then be approved prior to mailings.
The Firm will be required to receive transmission of files via a secured method in PDF file format, print the appropriate document and take documents to the post office for mailing. The file will be available for download from the FTP server in the morning, and all printing and mailing must be completed by the end of the next business day. The Firm will have graphic capabilities so that the City of Jacksonville’s seal can be applied to any or all printed material. This cost per hour shall be inclusive of all travel and resources necessary to complete the project.
Currently, the City’s utility bills are printed on 8.5 x 11-inch printed stock with a perforation for the tear off payment stub. The City also requires selective inserting of return envelopes and monthly informational inserts. For those customers that have more than one bill in an envelope, there should be only one insert added and it should not be based on the number of bills in that envelope. For those customers who have auto pay, a credit balance or are set up on ebill will not receive a return envelope.
The City’s final selection will not be dictated on any single factor including price. The City staff will evaluate proposals and will include both objective and subjective analysis. Proposals will be evaluated on the basis of experience; qualifications, technology and resources; and any innovative ideas presented for making the utility billing process proceed quickly and smoothly.
Questions regarding this Request for Proposals should be directed to Trudy Parmeter, Revenue Manager, PO Box 128, Jacksonville, NC 28540 or via email at gparmeter@jacksonvillenc.gov.
See RFP for full details. RFP prevails over BidNet posting.
