JB-0000000075-RFP_F - 2023 Management & Operation of the Public Parking Facilities

The Airport seeks a progressive and proactive partner to manage and operate its parking facilities. The successful proposer will be well-versed in the latest parking technologies and practices designed to facilitate a seamless customer experience while optimizing revenues and capacity.

Further, the airport wishes to promote operational efficiencies and implement a cashless and cashierless operation as soon as feasible. Proposers will partner with the airport to achieve this transition and should propose a roster that focuses the onsite presence on management, trouble-shooting and required maintenance tasks, while customer assistance is undertaken remotely when possible (e.g. via remote control room and service call-in numbers).

The successful proposer will be prepared to deliver upon the objectives detailed below:
1)    Provide a consistent and well-maintained parking environment that ensures a friendly, safe and stress-free parking experience for the Ithica Tompkins International Airport parking patrons.
        Key elements to achieving this objective include the following:

• maximum entry and exit equipment uptime through proactive monitoring and scheduled and ad hoc maintenance, as required;
• clean, safe parking lots through regularly scheduled patrol, trash pick-up, and proactive snow clearing, as required and according to the protocols agreed with the Airport Director;
• friendly, courteous and well-informed customer service, whether in person, by phone or by email, delivered in a timely manner and according to response guidelines provided and/or agreed to by the Airport.

• ensuring parking fees are correctly programmed and collected;
• ensuring parking passes and programs are correctly implemented and monitored;
• providing accurate, timely revenue and activity reports, as specified in the contract or by the Airport Director, which may vary from time to time.