Specifications include, but are not limited to: The selected solution will: Consolidate to a single system of record for enterprise-wide visibility and standardization Automatically create tickets Present a modern, familiar interface to the business and change the perception of IT Provide a service catalog that allows end users to submit requests, check the status of requests, and search for knowledge Automate manual tasks Improve efficiency and service response times/quality Improve end user communication with chat/instant message functionality Include general broadcast message functionality Provide software usage and license tracking Manage team priorities with visual tools Build a single system of record for IT Report on trends and operational issues Reduce infrastructure maintenance requirements