The New York City Department of Finance (“Agency” or “DOF”) is seeking a qualified contractor (“Contractor”) to provide retail and whole-tail lockbox services to process check payments for the City’s parking ticket issuances, camera violation billings, and collection billings. Parking tickets and camera (e.g. Red Light, Bus Lane, School Zone Speed, MTA Bus, and Weigh-In-Motion) violations’payments are accompanied by a machinereadable document with a barcode that identifies, at a minimum, the violation number or notice number, the vehicle involved in the violation and the assessed fine and, in certain cases, other information critical to the correct application and interpretation of collected receivables. Collection letters are accompanied by a machinereadable document with a barcode that identifies the Collection letter ID number. Qualified Contractors will be required to retrieve mail from designated Post Office Boxes, open envelopes, count and forward correspondence, process payments with and without summonses or coupons, manage exception workflows, capture data, transmit data files to the Agency’s Summons Tracking and Account Receivable System (“STARS”) and Business Tax and Collections System (“BTCS”), produce and deliver daily reports, and provide access to records processed for researching claims.
