Specifications include, but are not limited to: NYCHA, by issuing this RFP, seeks proposals (“Proposals”) from qualified information technology firms (the “Proposers”) to provide NYCHA with (a) Module 1 services consisting of an information technology service desk (the “Module 1 Services”) or (b) Module 2 services consisting of (1) field service support to end users of NYCHA’s information technology infrastructure including, but not limited to, hardware consisting of desktops and peripherals, printers, software, local and wide area network communications, telephony, smartphones and tablets within the five boroughs of New York City, and (2) on-demand, project based, information technology services (the “Module 2 Services”).