Specifications include, but are not limited to: 1. Assign leadership to meet with NYC Health + Hospitals representative(s) – Central Office and/or Facility Leadership – on a scheduled basis to discuss the state of the contract and steps to maximize productivity and service performance. In addition, representative(s) must respond in one working day to issues or specific account inquires 2. Assign a project manager to NYC Health + Hospitals to address day-to-day issues that may arise. NYC Health + Hospitals will be managing the contract and allocation of claims to the vendor from its Central Office 3. Operate within the restrictions of Federal Debt Collection Law, the Fair Credit Reporting Act and all other local, N.Y. City, state and federal regulations governing collection agency activities 4. Fully comply with all Health Insurance and Portability and Accountability Act (HIPAA) requirements.