3.1.1 PBX, KEY SYSTEM, CENTREX, AND POTS INSTALLATION SERVICES The Contractor must provide PBX, Key System, CTX and POTS installation Services, including, but not limited to: • Extending telephone jack and wire (at minimum CAT 6) from installed CTX or POTS demark, or PBX or Key System connected patch panel or punch down block • Identifying both endpoints of cables to be installed • Planning pathways for cable runs, if not mapped out by ITS. Approval from ITS will be needed for the pathways plan prior to the commencement of work • Installing up to 300 feet of wire per cable including associated faceplates, jacks, and other ancillary equipment as needed • Dropping cable down walls as needed • Terminating cable on both jack and patch panel • Testing and certifying newly installed cables are performing to manufacturer’s specifications • Labeling new cables in accordance with NYS ITS guidelines • Providing photo documentation, showing both endpoints and the newly properly labeled cable connecting them (upon request) • Performing necessary cross-connect connections • Performing dial-tone testing at far end connections after completing cabling and cross-connect work • Vendor needs to design and install or replace existing systems such as endpoints, PBX or Key systems 3.1.2 VOICE OPERATION, PBX, KEY SYSTEM, CTX AND POTS REPAIR SERVICES The Contractor must provide Repair Services, including, but not limited to: • Troubleshooting PBX, Key System, CTX and POTS telephone line/device issues, including any needed testing, or identification, to diagnose the problem • Performing all necessary repair work to restore services to manufacturer’s specifications (includes equipment replacement, station cabling repair or replacement, etc.) • Supplying all parts, including consumables, needed for the complete restoration of the broken or damaged equipment, unless the parts are provided by ITS to the Contractor for use • Supplying and using only parts that meet or exceed the Original Equipment Manufacturer (OEM) requirements for replacement parts • Provide warranties for all newly installed parts based on the manufacturer’s specifications. Should a part the Contractor installed be found to be defective within the part manufacturer warranty timeframe, the Contractor must replace it at no additional cost to ITS • When an issue with telephone service is reported, vendor must diagnose the issue and work with ITS staff and/or the service provider to resolve the issue • Meet with Local Exchange Carrier and/or other vendors to identify problems and restore services as necessary • Confirming with the site contact, and ITS, that the reported problem is corrected prior to leaving the site and closing the repair ticket • Record all steps, including incident notes, photos, test results and site documentation supporting diagnosis, within IT Service Management System for ITS records 3.1.3 MOVE, ADD, CHANGE AND DELETE (MACD) SERVICES The Contractor must provide MACD Services for PBX, Key System, CTX and POTS, including, but not limited to: • Moving an existing telephone line/device from one location in an office/building to another location in the same office/building. This includes performing the necessary programming/software changes and any physical work required. • Adding a new telephone line/device to an already installed PBX or Key System. This includes performing the necessary programming/software changes and any physical work required including providing the telephone sets, unless the parts are provided by ITS to the Contractor for use. • Changing features or functionality of an already installed telephone line/device and/or PBX or Key System. This includes performing the necessary programming/software changes and any physical work required. • Testing to ensure requested work was completed. • Record all steps, site documentation, photos, and incident notes in the IT Service Management System (ITSM) for ITS records. • Removing existing telephone line/device. This includes performing the necessary programming/software changes. • Move/add/change lines of service per customer request for telephone set(s) and perform required work to satisfy request.
