A. Technology Systems Maintenance and Support: For the Ida grant: Coordinate with RHC and software developer Agate on IntelliGrants development to implement new features or modify existing ones per program requirements including Program and Project Management Perform QA review of system changes and guide program teams through User Acceptance Testing Oversee the end-to-end release management lifecycle, coordinating with ITS to schedule, validate, and execute code deployments to the Production environment Troubleshoot and resolve system errors, including database or application-level issues Ensure compliance with document management and reporting needs Create and modify production dashboards Assist in the transfer of applicant files from Intelligrants to HCR at program closeout Other tasks as requested For the Sandy, Irene and Lee grants: IntelliGrants Coordinate with RHC, software developer Agate and ITS on development, implementation, and maintenance (As highlighted for Ida Grant) Elations Vendor Management, General Support Access Systems FRS and Claro Provide enhancements, maintenance, and technical fixes to system errors Monitor system health, uptime, and performance Manage user roles, permissions, and audit trails Modify dashboards and reports LegalStratus (Salesforce) Manage data imports, exports, and migrations Assist with the development and maintenance of dashboards and custom reports SharePoint – CR&I Closeout Trackers, ACH Recapture, Finance Tracker Provide enhancements, maintenance and technical fixes to system errors Manage user roles and permissions Caspio and FTP Maintain functionality for MRU data transformation and upload to CR&I Program Dashboards Other tasks as requested
