1.) Telephone Hotline Assistance — Immediate crisis intervention counseling and information and referral services to victims of domestic violence through a telephone hotline. During non-business hours, the proposer, at a minimum, must have an answering machine that provides victims of domestic violence with a 24/7 staffed telephone number to call for emergency assistance. 2.) Information and Referral Services — Information and referrals to victims/survivors about community services and programs appropriate for the individual needs of victims of domestic violence to address the request. The proposer must maintain and make accessible a comprehensive and current list of community services and programs to assist victims/survivors of domestic violence and their children and other family or household members. In the event an alleged perpetrator requests information for services, the proposer may provide information and referral to address the request.
