Port Authority of New York and New Jersey (PANYNJ) employs 8,000 employees and requires a call center to receive calls reporting absence from work for sickness, injury on duty, and family medical leave. These calls average 100-150 calls per day and are answered 24 hours, 7 days a week and 365 days a year. Tasks include follow-up calls averaging 100 per day to employees for additional administrative procedures. Monthly and annual reports to Port Authority management are required and include the following types of reports: Monthly Reports: 1. Overtime Steering Committee Report and Highlight Summary 2. Analysis Absence Program Detail Report 3. Absence and Compliance Summary Report for all departments 4. Department Specific Absence and Compliance Summary Report 5. Department Specific Non-Compliance Detail Report Annual Reports: 1. Annual Absence Program Summary Report 2. Overtime Steering Reports (OTS Reports) will be made available to PANYNJ within five (5) business days of receipt of requisite data 3. The Integrated Absence Report will be made available to PANYNJ within five (5) business days of the requisite data 4. Provide weekly Return to Work report for Port Authority Trans-Hudson (PATH) subsidiary each Monday
