Please note: This is a Sole Source Notification. Specifications include, but are not limited to: (1) Regular operational and maintenance support of the FireCAD infrastructure including the database, middleware, ad hoc backups and other supporting systems (e.g., Linux); (2) Monitor and alert on infrastructure failures; (3) Issue resolution for the FireCAD infrastructure issues; (4) Install patch to operating, middleware, supporting system software, as required; (5) Coordinate migration of code to production; and (6) Perform system administration activities related to the FireCAD infrastructure (e.g., operating system maintenance, log clean-up). This does not include hardware servicing, repair and maintenance. (7) As a Managed Service, provide transparency and accountability in a service delivery model with focus on optimizing standard practices across the organization, this includes providing recommendations based upon leading practices. In this model, Contractor is responsible for resource management, processes, knowledge management, and governance. (8) Resources shall be scheduled to provide coverage twenty-four (24) hours a day, seven (7) days a week in three (3) shifts.