provide these hosting operations on an ongoing basis in a manner that will meet CUNYs current and future needs. Contractor will be required to provide services in connection with the Migration Project and the Hosting Services as described in Section 2.2 and as set forth in Exhibits 1 and 2 of Attachment A, including: 1. A 24 x 7 x 365 scalable hosting solution for CUNYs Oracle PeopleSoft ERP implementation, with all of the support required to sustain at least 15,000 concurrent users, as defined in Attachment A, Exhibit 2, Section 3.0, with 99.9% production application availability 2. A migration approach based on experience with large, complex organizations and similar migrations of size, scope, and scale from one hosting provider to another of production applications, preferably PeopleSoft 3. A Disaster Recovery (DR)/ Business Continuity plan and a site that achieves a Recovery Time Objective (RTO) of no greater than 8 hours and a Recovery Point Objective (RPO) of no greater than 15 minutes 4. Best-in-class Application Performance Monitoring (APM) tools and processes, whereby the Contractor states its proposed approach for the installation and integration of CUNY monitoring agents behind its firewall in read-only mode, utilizing SNMP standard protocol for CUNY to monitor the environment
