Specifications include, but are not limited to:The New York State (hereinafter “NYS”) Unified Court System (hereinafter “UCS”) 7JD Administrative Office (hereafter “7JD”) is soliciting sealed bid proposals for the purpose of establishing unlimited on-site maintenance/repair services on various pieces of automation equipment (hereafter, equipment and described in the Detailed Specifications below) for courts and related agencies in eight (8) counties located within the 7JD (see map of NYS Judicial Districts, Exhibit II). The contractor will provide on-site maintenance service for all covered equipment during the 7JD's business hours, from 8:00 a.m. to 5:00 p.m.(depending on hours at specific locations), Monday through Friday (except the following holidays: New Year’s Day, Martin Luther King, Jr. Day, Lincoln’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Election Day, Veteran’s Day, Thanksgiving Day, Christmas Day), and shall respond within twenty-four (24) hours of a request for services for all non-fileserver hardware categories. The vendor must respond within four (4) hours for a call related to any of the fileserver hardware categories or any of the Network Backbone categories. This response shall result in complete repair of failed equipment or installation of a comparable loaner so that the user(s) can continue working in a normal manner. A current (January 1, 2015) equipment inventory (Exhibit I) is provided for informational purposes only and is intended to provide the bidder with the types of equipment that might be covered under this contract. The 7JD does not guarantee that it shall require the contractor to maintain any hardware/software during the terms of the contract, but the contractor will agree to accept all requests for items covered under this contract during this period. Note: Bidders are advised that any awarded contract shall be for estimated quantities only and further, places no obligation upon the 7JD to cover any items under this maintenance contract with the contractor. However, the contractor shall accept all requests for service on covered items placed by the 7JD during the term of the contract. Such orders will be considered binding upon notification to the contractor as per Technical Specifications.
