Specifications include, but are not limited to: n provide optimum production support for SAP and other County applications to insure that day-to-day operations run effectively, enhancements are implemented as required, and bugs are fixed on a timely basis. In addition, the County also seeks consultation regarding new SAP implementations and other SAP projects that will assist the County in achieving their strategic goals. a) The Vendor will be required to provide SAP support, for business processing and technical operating environments. Scope of application support is currently defined by the installed modules of SAP NetWeaver, SAP ERP (EHP8), Fiori, Solution Manger 7.2 and further defined as: Finance (Fl), Controlling (CO), Funds Management (FM) Grants Management (GM), Budget Control Systems (BCS), Material Management (MM), Plant Maintenance (PM), Human Resources (HR), and Payroll (PR). b) Initial operational considerations (IOC) including but not limited to: approximately 2700 end users of which approximately 350 will operate the system concurrently. c) System management control subscribes to a formal change management policy in conjunction with SAP recommended promote-to-production methodology. Server configuration includes: Development, Quality Assurance, and Production systems. Data storage is provided by EMC Extreme IO, data backup and restore functions performed by EMC's Avamar technology. d) SAP database and operating system is Oracle 12g and AIX version 7.1.
