Specifications include, but are not limited to: Residential Generator Maintenance and Repair for OPWDD sites. 1. Contractor shall provide emergency repair service twenty-four (24) hours per day, seven (7) days per week including all Federal Holidays. Contractor will respond to emergencies within four (4) hours of receiving notice. All emergency repairs not covered under the preventative maintenance agreement shall be provided at the service contract’s markup and labor rate. All emergency repairs must be authorized by Work Control Center and after the assessment of a needed repair is made, further authorization from the Plant Superintendent or designee is required when repair costs are estimated to be over $500. Any repair under $500. can be done while on site and an email sent to: opwdd.odh.workcontrol@opwdd.ny.gov at your earliest convenience. 2. For emergency repair service, neither a minimum hours nor travel charges will be paid. Payment for services shall apply only to the hours of service while at the site and not from the time of departure from the contractor’s office to the time of return to the contractor’s office. If Contractor cannot correct the deficiency or replace the part at the time of the emergency service, any return visit shall be paid at the standard hourly rate of service during normal working hours, unless otherwise approved. One billable hour of labor may be charged for any emergency repair/service that takes less than one hour to complete.
