Summary of Specifications:
The County of Rockland is considering the issuance of a Sole Source award to Community Outreach Center for the provision of Human Services to residents of Rockland County. This award may be made on a sole source basis in accordance with the Rockland County Procurement Policy. The contract fills a need for: • Caseworker services that conduct intake evaluations for each individual to confirm residency and need for further assessment and/or assistance • Services by appointment or walk-in to wide demographic including but not limited to disadvantaged and single-parent families, at-risk teens, senior citizens, unemployed, disabled persons, and individuals with limited English proficiency • Comprehensive, culturally competent, and linguistically appropriate Case Management services to low income individuals and/or families who face language, cultural, financial and/or systemic barriers • Provide client-centered support and guidance and make referrals as appropriate to prevent escalation of problems before they become complex, systemic and/or costly • Maintain custom database that contains case records and tracks client information and activities including intake data, recovery plan, client compliance, referrals made, follow up, and case resolution • Familiarity with government programs and Rockland County resources including but not limited to: o Public Assistance o Health Insurance o SNAP o HEAP o WIC o Home care for the disabled o Social Security o Education o Medical and mental health advocacy o Meal/food programs o Passport assistance o Neighbor Fund o Utility shutoff prevention; EmPower NY • Assistance to low income individuals by screening their eligibility for benefits and if necessary, assisting them to complete application forms • Through an established contract with the Rockland County Department of Health, provide In-Person Assistor (IPA)/Navigator services to individual consumers and families seeking to obtain health insurance through the New York State of Health, provide education on the Affordable Care Act and the insurance products available through the New York State of Health • Familiarity with Ultra- Orthodox and Hasidic Communities which are insular from media and internet from which to learn about government programs and other services in Rockland County • Outreach through a monthly community newspaper distributed free of charge to over 10,000 homes • Demonstrated successful experience providing the above services to eligible individuals and families Program Goals and Services include, but are not limited to: • 2,500 unduplicated* Assessment and Case Management Services to individuals • 5,500 duplicated * Case Management Services to individuals, family members, or those benefitting from multiple services • Services of 2 full-time Caseworkers who are “Certified Navigators” by the New York State Department of Health • Services of a part-time Caseworker who is a “Certified Assistor” by the New York State Department of Health • Demonstrated successful experience providing the above services to eligible individuals and families *Minimum unduplicated number to be served in 2016 This notice is issued for informational purposes only and is NOT a request for competitive quotes.
