RFP-RC-2025-016 - Incarcerated Individual Telephone System -RC Correctional Center

The purpose of this RFP is to inform the private sector of a potential business opportunity to establish a contract for a turnkey inmate telephone system at the Rockland County Eugene J. Grogan Correctional Facility to provide local and long distance telephone service, including a recording and monitoring system, and Interactive Voice Recognition (IVR) Biometrics, and Voice Search and Investigative Software, Digital Mail Services, Inmate Tablets and all necessary equipment / infrastructure for the Rockland County Correctional Center.  The County of Rockland is requesting proposals from all qualified vendors to install, operate, maintain, and service a turnkey Inmate Telephone System for the Rockland County Eugene J. Grogan Correctional Facility. 
 
An incarcertaed individual telephone system is a vital service to the Sheriff’s Office; the investigative tools, operation efficiencies and added security are important aspects expected to be derived from this service.  The Sheriff’s Office prefers a Vendor that develops their own software and builds its own systems, a single point of contact.  It is our preference to work with a company that is the source for engineering, deploying and maintaining its own solutions.  This would include items such as collect and debit, staff support and in-house product development.  Vendor’s ability to provide this all inclusive solution will be viewed favorably. The County expressly reserves the right, in its sole judgment, to accept or reject any or all proposals, with or without cause, modify, alter, waive any technicalities or provisions, or to accept the proposal which is determined to be the best evaluated offer.   
This RFP is designed to provide interested offerors with sufficient basic information to submit proposals meeting minimum requirements, but is not intended to limit a proposal's content or exclude any relevant or essential data.  Offerors are at liberty and are encouraged to expand upon the specifications to evidence service capability under any agreement.
 Upon award and the start of a new contract the installation of equipment will be coordinated with the removal of existing vendor equipment at an agreed upon date with the County.