RFP-RC-05-009 - 3-1-1 Feasibility STudy, System, Designa nd Implementation

Summary of Specifications:
The County of Rockland intends to engage the services of a professional consultant to provide the services described in all four phases of the Technical Requirements of this proposal. In Phase One – the Consultant will assist in evaluating the feasibility of implementing a 3-1-1 Non-Emergency Customer Relationship Management System (CRM). After the First Phase has been completed, reviewed and accepted by the County, the County will then determine whether it is in the best interest of the County to continue with the Second through Fourth Phases as detailed in the Technical Specifications (Section 2) of this Request for Proposal. PRE-PROPOSAL CONFERENCE: To be held on May 25, 2005, 10:00 a.m., at the County of Rockland, Fire Training Center, Classroom #1, 35 Firemen’s Memorial Drive, Pomona, NY 10970.