Summary of Specifications:
The contractor is expected to have and/or provide: 1. A proficiency in collection of delinquent accounts receivable for Long Term Care and Skilled Nursing Facility services. 2. Ability to collect for private pay accounts receivable resulting from charges for NAMI (Net Available Month Income – Medicaid certified residents), private room and board, and coinsurance. 3. Ability to provide assistance to the facility in performing account follow-up and customer contact prior to formal collection activity and subsequent legal action. For example, the ability to provide customers with reminders to pay outstanding obligations. 4. No third-party debt collection work subcontractors. 5. A process whereby control of the entire process remains with the facility. 6. An average recovery percentage exceeding 50% for initial account follow-up and customer contact services performed prior to debt recovery legal action. 7. Ability to accept account referrals electronically through a secure email or webportal system, with preference given to vendors able to provide a secure webportal environment. 8. Ability to provide the facility with real-time reports, custom reports, progress information reports, and regular performance reports, preferably in an electronic format either through a secure email or secure web-portal system, with preference given to vendors able to provide these through a secure web-portal environment. 9. Ability to provide the facility with regular customer support services and facilitate management meetings regarding debt recovery services performance. 10. Methods of secure, encrypted transmissions and transactions where electronic communication is requested in items 7. and 8. above. 11. Ability to meet all conditions of the HIPAA Business Associate Agreement.
