Specifications include, but are not limited to: UNM IT needs an experienced partner to assist and guide in making foundational decisions about how to segregate the groups and support differing workflows, but still allow cross-functional workflow and ticketing between the groups. We have a medium risk implementation and will require guidance to make the right decisions up front on configurations and fully understand implications of customizations. UNM is on an older version of Cherwell and would like to take advantage of the new features and
capability in 9.x – both platform and content. This will be a considered a “new” implementation.
The implementation will be configured based on ITIL best-practices utilizing as close to out of the box
functionality as possible while delivering the agreed to requirements identified during the requirements
gathering sessions and design workshops.