1. The Contractor shall be solely responsible for the proper completion of a customer approved project, installation, warranty, post warranty maintenance support and repair services. 2. The Contractor shall provide only new factory parts for any equipment, parts, and accessories sold or used for repair; no other substitutes will be accepted. Refurbished parts will be allowed only upon a written statement from the manufacturer stating the new parts are no longer available and the refurbished parts have been tested. Any waiver from this requirement shall be approved in writing by the procuring entity. 3. The Contractor shall supply all materials and labor to complete a customer approved project, any customer approved repair and/or installation. 4. The Contractor shall complete all contracted services for work and/or repairs in compliance with the manufacture’s specifications. 5. The Contractor shall provide a Warranty coverage on the WDM equipment, hardware components, and any software subscription services as defined in the “Definition of Terminology” above. 6. The Contractor shall provide an Extended Post Warranty Maintenance and Support Services plan on the WDM equipment, hardware components, and any software subscription services as defined in the “Definition of Terminology” above. 7. The Contractor shall be responsible for any freight and shipping costs during the Warranty coverage and the Extended Post Warranty Maintenance and Support service period. For freight and shipping outside of the warranty coverage and the maintenance support service period, shall be prepaid by the Contractor, added at time of invoicing, and shown as a separate line item to be paid by the procuring entity. The procuring entity shall only pay exact courier cost, without a markup.
