1. Proposed Staff Portal Meets or Exceeds Specifications At a minimum staff portal must: • Show active permitted STR properties • Show inactive STR properties • Show potential non-compliant properties • Report daily potential ordinance violations • Have the capability to easily generate reports on permitted, inactive, and potentially non-compliant properties • Include a module or component to manage property inspections • Include a module to generate emails and letters to communicate with property owners and managers regarding general community updates, permit status, delinquent Lodger’s Tax, and ordinance violations 2. Proposed AI Datamining Meets or Exceeds Specifications At a minimum the proposal must: • Indicate AI datamining capabilities for traditional STR rental platforms • Demonstrate capacity to identify and track emerging platforms • Demonstrate capabilities to discover and report on platforms specific to Ruidoso • Provide data updates to staff daily or more frequently via portal 3. Proposed Registration and Lodger’s Tax Portal Meets or Exceeds Specifications At a minimum the Registration and Lodger’s Tax portal must be: • Easy to navigate for users • Customizable for the variable needs of the Village • Able to generate daily reports • Able to easily track and manage delinquent accounts 4. Proposed Public Information Portal Meets or Exceeds Specifications At a minimum the Public Information Portal must: • Provide real-time information updated daily or more frequently containing contact information and location of permitted STRs • Be easily accessible on the internet and linkable to Village website • Have an intuitive and user-friendly interface • Be customizable to the variable needs of the Village 5. Proposed Online Complaint Form and Call Line Meets or Exceeds Specifications At a minimum the proposal must provide an Online Complaint Form and Call line that: • Allows for complaints regarding STR guests and operations to be registered online • Offers a 24/7 monitored and responsive call line integrated with Village of Ruidoso public safety dispatch • Has capacity to immediately follow up with local contacts to respond to and resolve non-emergency issues • Reports complaints and resolution status to staff daily via staff portal
