Specifications include, but are not limited to: 1. Contractor shall provide unarmed and armed security guard services, as specified by each location, in and around the City facilities. Contract security guard personnel will provide a variety of services, implementing the City of Santa Fe's security objectives according to policies and procedures which may include but is not limited to the following general tasks: a. Entry and egress access control; b. Roving patrols of interior and exterior building areas, including parking facilities as applicable; c. Perform roving patrols of all mobile patrol facilities, each hour, from a marked security unit furnished with flashing lights; d. Provide initial response to security incidents; e. Assist with fire drills/evacuation drills; 2. Contractor shall provide an Automated Electronic Guard Tour System, as is mutually agreed upon between the City and Contractor. A GPS-based monitoring system is strongly preferred. Security guard personnel shall be required to activate all electronic guard tour key stations within each facility as designated by the City and in accordance with the patrol times specified as agreed to within post orders. Contractor will be required to provide access to City site managers to review incident reports, activity logs, time-reports, etc. Contractor shall also provide training on the system to City site managers. ; 3. Contractor shall provide appropriate and necessary management and supervision for all Contractor's employees by designating an Account Manager who shall coordinate all issues relating to this contract, staffing, performance, etc., and will be the point of contact for the City. The Account Manager shall: a. Cover City of Santa Fe Security Management responsibilities as needed.; b. Provide on call services 24/7 for the City; be able to respond 24/7 to handle any security guard problems that should arise; and be able to work varied shifts and split shifts.; c. Coordinate the security guard coverage for all the City security guard requests; 4. Contractor shall develop a comprehensive set of Post Orders documenting both general procedures as well as site-specific responsibilities. Preliminary Post Orders shall be prepared in cooperation with the City prior to the commencement of the contract. Final Post Orders shall be provided to the City for review and approval 30 calendar days after first date of service. All security guard personnel will be required to read and verify they understand the Post Orders and at minimum, shall be tested during the on-the-job training (OJT) period, annually or more frequently during site inspections. Contractor shall ensure hiring, training and administration of motivated and professional employees that meet or exceed both Contractor's and the City's standards. Post Orders should be updated as changes necessitate, and shall be reviewed by both the Contractor and the City annually.; 5. Contractor may be required to work special events, such as Spanish Market, Indian Market, Fiestas, etc. on the date(s) and time(s) specified by the City. The City shall provide the Contractor with two weeks' notice for regularly scheduled events. However, this does not preclude the need for emergency service with less than two weeks' notice in the event of an emergency or special event not regularly scheduled.
