Specifications include, but are not limited to: The Contractor Shall: 1. Initiate and perform a thorough investigation by responding accordingly based on the level of severity of the complaint received and prioritized by the Agency. Complaints must be initiated and investigated in a timely manner as follows: a. Priority 1 Complaints: investigation must be initiated within twenty-four (24) hours. b. Priority 2 Complaints: investigation must be initiated within three (3) working days. c. Priority 3 Complaints: investigation must be initiated within five (5) working days. Timeframes for initiation of an investigation may be shortened based on the severity and nature of the complaint at the Agency’s discretion, but timeframes for initiation may not be extended. 2. Provide an oral report within twenty-four (24) hours of the initiation of an investigation and a written report within five (5) days of the completion of the investigation. Reports shall follow the format set forth by the Agency. 3. Comply with the Agency’s pre-employment Level 3 Background Check administered by the ECECD Human Resource (HR) Division in compliance with the Agency HR pre-employment standards. Background checks include a state criminal check and abuse and neglect screening. Upon clearance, an Agency eligibility checklist showing contract staff is eligible shall be retained by the ECECD Contract Manager prior to the Contractor commencing work under this contract. 4. Possess relevant experience with Child Care licensed and registered facilities to conduct investigations in accordance with 8.9.3 NMAC, 8.9.4 NMAC, and 8.9.5 NMAC.