RFP-22-1 - Design Professional Services - Pecos Valley Regional Communications Center

Chaves County is looking to relocate the existing Pecos Valley Regional Communications Center within the Administrative Building. The project is to provide a larger area with improvements to security, redundancy and abilities to perform needed functions.  Pecos Valley Regional Communications Center (PVRCC) serves as the county’s Public Safety Answering Point (PSAP) for greater Chaves County. PVRCC’s public safety telecommunicators are on duty in the center 24 hours a day, 7 days a week. The call takers are responsible for receiving and processing 9-1-1 calls from 9 emergency lines and assisting the public and responders by answering 4 administrative lines. The call volume for the month of September 2022 was 13,329. After hours, the center is the sole source of administrative information for the City of Roswell and the Chaves County Sheriff’s department. PVRCC is responsible for custodianship of the physical warrants for the court system of Chaves County. They serve also as the primary resource point for the local and national crime databases. In December of 2019 there were over 4,500 active warrants on file.