Specifications include, but are not limited to: The successful vendor shall provide preventive and remedial on-site maintenance of the GTL Video Visitation System. The following maintenance service plan capabilities requested by Ocean County Department of Corrections, including but not limited to: 1.Unlimited, Non-Emergency Telephone Support, including on-line system diagnostics and maintenance between normal business hours of 7:30 a.m. to 9:00 p.m. (Eastern Time), Monday through Friday (excluding holidays) and Saturday and Sunday from 7:00 a.m. to 3:00 p.m. for a period of 12 months.2.Level 2 System Support and Upgrades. 3.The successful vendor shall have the ability to provide service for any work involving the integration of our current arraignment station to function in a similar manner to all our other visitor monitor stations.