Specifications include, but are not limited to: SOFTWARE MAINT-RIGHTFAX. SOFTWARE SUPPORT:SUPPORT TO COVER PERIOD 01/30/10 THRU01/29/11CAPTARIS RIGHTFAX SOFTWARE SUPPORT24X7 SUPPORT (24X7X365) (CHRISTMAS &NEW YEAR EXCLUDED), REMOTE SUPPORT TOOLSAND PATCHES, 2ND & 3RD TIER SUPPORT -PHONE, EMAIL AND WEB. CAPTARIS SOFTWAREVERSION UPGRADES INCLUDED.SUPPORT INCLUDES RIGHTFAX MAINENTERPRISE SUITE WITH 47 FAX CHANNELS. SOFTWARE SUPPORT:SUPPORT TO COVER PERIOD 01/30/10 THRU01/20/11CAPTARIS RIGHTFAX SOFTWARE SUPPORT24X7 SUPPORT (24X7X365) (CHRISTMAS ANDNEW YEAR EXCLUDED), REMOTE SUPPORT TOOLSAND PATCHES, 2ND AND 3RD TIER SUPPORT -PHONE, EMAIL AND WEB.CAPTARIS SOFTWARE VERSION UPGRADESINCLUDED. SUPPORT INCLUDES RIGHTFAXBACKUP ENTERPRISE SUITE