Specifications include, but are not limited to: The following details the services to be provided to the Borough of Roseland in the areaof information services to be included in fees:I. Support Services Required The following details the services to be provided to the Borough of Roseland in the area of information services between the hours of 8:30a.m to 4:30p.m for Borough Officesand 24/7 support for the Police Department: a.Initial Assessment– Compile/update inventory of all information technology related assets, assess system architecture and current processes, and make recommendations for improved Boroughwide IT system performance. b.Desktop Applications Support- Performs basic support functions including installing PCs, laptops, PDAs, printers, peripherals, and office automation software; diagnosing and correcting desktop application problems, configuring laptops and desktops for standard applications and identifying and correcting end user hardware problems, and performing advanced troubleshooting. Maintain an up-to-date inventory of ALL Borough computer related hardware including projected replacement cycle and make available to Borough personnel upon request. Assist designated Borough personnel with software and hardware purchases. Assist indevelopment of software/hardware policies and procedures. c.Server Administration Services- Managing computer systems and networks toinclude complex application, database, messaging, web and other servers and associated hardware, software, communications, operating systems necessary for the quality, security, performance, availability, recoverability, and reliability of the system. Ensure scheduled preventive maintenance for equipment is properly andpromptly performed; maintain the maintenance records on the equipment; developoperations, administrative, and quality assurance back-up plans and proceduraldocumentation. Setup new users and edit or remove existing users on server. Serverperformance and Borough management services with reporting when specified thresholds are reached. Configuration management, including changes, upgrades, patches, etc. Support of Edmunds financial software and other specialized software products of the Borough of Roseland as it relates to the server(s) and associated hardware. Management of user logins and security. Coordinate repair and maintenance work with contracted repair vendors and ensure repairs are conducted in a timely fashion.
