The successful proposer will be able to provide technical assistance and system administraƟon related to the City’s network system. They will be responsible for troubleshooƟng computer problems, maintaining the network to prepare for future needs, and prevenƟng and managing technical issues. The Scope of Work for the requested services includes, but is no limited to: 1. IT Consultant and Management Services (on-site or remote) for an average of 8 hours a week. This includes assisƟng users with operaƟonal issues and /or emergency response (i.e., servers, email access, public safety soŌware) within a (2) hour maximum response Ɵme. 2. Provide proacƟve system maintenance for all network devices (i.e., warranty, network, and asset status), including rouƟne maintenance, monthly reviews, and security management to prevent cyber-aƩacks. Proposer must demonstrate successful experience in supporƟng Edmunds Govtech applicaƟons, as well as other municipal soŌware applicaƟons, as appropriate. 3. Provide preventaƟve maintenance, including LAN\WAN troubleshooƟng, network server/workstaƟon maintenance, updates, installaƟons, configuraƟons and troubleshooƟng of all soŌware and hardware for approximately 97 workstaƟons and 5 servers, located at various locaƟons. 4. Recommend new workstaƟon equipment and soŌware, when necessary, as well as set up and install acquired items. 5. Provide structured system protecƟon and maintenance, including but not limited to firewall, backup system, anƟ-virus soŌware and confirm system maintenance checks are being performed. 6. Support and maintain data backup and recovery and email archiving. 7. Troubleshoot (either remotely or on-site) hardware and soŌware problems. 8. Maintain hardware/soŌware inventory and license documentaƟon. 9. Perform the repairs and necessary maintenance of the City’s network. 10. Provide for system file backup for PC operaƟons, which includes rebuilding various databases in case of system malfuncƟon.
