The selected provider shall deliver a comprehensive, district-wide communication platform to support messaging across all school sites and the district office, reaching the entire student and staff population. The proposed services must include but are not limited to the following: 1. Messaging Platform Accounts Individual Automated messaging accounts for: District Office/Board of Education Early Learning Center School 1 through School 6 Winslow Middle School Winslow High School 2. System Capabilities and Functional Requirements Seamless data synchronization with District’s student information system (Genesis) Automated Attendance Calls Real-time updates to contact information (phone number changes) Integrated with District-managed social media platforms Support to send unlimited voice, text, and e-mail messaging within a single broadcast No queuing or wait times to send calls Support to send push notifications Ability to create and manage unlimited calling lists Staff-level messaging capabilities Cross-platform posting: voice and text message publishing to Facebook Multilingual support, including message translation and delivery in multiple languages Comprehensive message tracking and reporting in both graphical and tabular formats Unlimited usage: Voice Calling Text messaging E-mail dispatching Polling and surveys Lunch account balance notification calls Ability to create and manage at least 40 individual user accounts Bulk data import capabilities form Excel 3. Technical Support 24/7 live technical support with toll-free phone access Direct Access to dedicated support personnel Web-based support and help desk portal Assignment of a dedicated Project Manager for account oversight 4. Training Unlimited user training sessions On-demand training resources Full Support for data integration services at no additional cost
