The services that are requested will be as follows: Specifications include, but are not limited to: 1) Maintain and troubleshoot all hardware problems. Recommend all upgrades to the existing system. 2) Maintain and troubleshoot all software related problems. 3) Maintain and troubleshoot all operating system (DOS and windows) and network related problems. 4) Install all software as recommended by the Housing Authority (including PHA Web software upgrades). 5) Respond to all emergencies within 1 hours. 6) Provide all services and equipment necessary to ensure that the Authority's computer system is operating efficiently and effectively. 7) Provide Unlimited Remote Support (less than 10-minute response time). 8) Provide On-Site Support. 9) Unlimited Project Work (All projects, except wiring). 10 Remote Ability to open work tickets from the user’s desktops
