Specifications include, but are not limited to: 1. IT Consultant and Management Services (on-site and remote This includes assisting users with operational issues and/or emergency response (i.e. servers are down or there is no email access) within a two (2) hour maximum response time. 2. 2. Provide proactive system maintenance for all network devices (i.e. warranty, network and asset status), including routine maintenance, monthly reviews and security management to prevent cyber-attacks. 3. Bidder must demonstrate successful experience in supporting Edmunds finance software and applications or similar software, as well as other computer software applications, as appropriate, such as a. Microsoft 365 b. Windows Server c. VMWare d. Managed Endpoint Detection and Response e. Managed SOC Services f. Cybersecurity Awareness Training g. Email Security 4. Provide preventative maintenance, including LAN/WAN troubleshooting, network server/workstation maintenance, updates, upgrades, installations, configurations, and troubleshooting of any and all software and hardware above listed. 5. Recommend new workstation equipment and software, when necessary, as well as set up and install acquired items. 6. Provide structured system protection and maintenance, including but not limited to firewall, tape backup, and antivirus programs for updates, and confirm system maintenance checks are being performed. 7. Support and maintain data backup and recovery and e-mail archiving. 8. Troubleshoot (either remotely or on-site) hardware and software problems. 9. Maintain hardware/software inventory and license documentation. 10. Perform the repairs and necessary maintenance of the WMUA’s network. 11. Provide system file backup for PC operations, which includes rebuilding the various databases in case of system malfunction. 12. Monitor network security usage and perform necessary system “housekeeping.”
