Specifications include, but are not limited to: 1.Vendor must provide a multilingual live operator using auxiliary aides and services, including TTY’s and all forms of FCC-approved telecommunications relay systems.2.Inter based relay systems must be compliance with HIPPA regulations.3.The selected vendor shall furnish all material, labor, vehicles, equipment and supplies necessary to perform the services required herein.4.Vendor shall provide after hours, holiday, and lunch coverage for all Rowan Medicine departments, based upon provided schedules.5.The selected vendor will supply each department a summary by fax or email for the previous night’s phone calls. The summary shall be provided in a searchable and modifiable spreadsheet and include the following information:a.Caller’s name and phone numberb.Patient namec.DOBd.Time of calle.Reason for callf.Attending Physiciang.Name of facility calling from; i.e. hospital, nursing homeh.Level of call (standard, urgent)
