1. Provide RMIS reports including adjuster notes on-line. 2. Must have capability to transfer all claims data via electronic “system-to-system” feed to client systems. 3. Provide sample standard RMIS reports and provide an explanation of the ad-hoc reporting capabilities. 4. Claim reporting must include a 24/7 toll-free telephone number and on-line reporting capabilities. 5. All files must be created, assigned proper location codes and entered into the claim service provider’s system within two working days from the first notice of loss. 6. All payments, reserve revisions and file closings must be entered into the claim service provider’s system promptly and accurately. 7. All claim incurred values will include allocated expenses in the totals. 8. The GSMJIF must be notified of all newly reported catastrophic claims (threshold to be determined) upon receipt of the first notice of loss. 9. The claim service provider will be financially accountable for any penalties or improprieties that are assessed to the GSMJIF or the member as result of the claim service provider's performance or lack of performance. 10. All claim-related phone conversations, discussions, meetings, supervisory directives and action plans must be clearly detailed and documented in the claim file...
