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NG 9-1-1 Call Delivery Network


Location
New Hampshire
Publication Date
01/08/2020 05:20 AM EST
Closing Date
02/14/2020 12:00 AM EST
Issuing Organization
State of New Hampshire - Department of Administrative Services
Solicitation Number
Description

Specifications include, but are not limited to: The DESC is looking for a proposed Solution that will at a minimum replace all of the current functionality of the system and replace any existing Hardware and Software with brand new Hardware and Software. The proposed Solution needs to have at a minimum four routes for incoming calls to be routed to the DESC, have carrier and physical diverse connectivity into all relevant locations, have automatic failover capability, and provide 24x7x365 monitoring of the entire system. The winning Vendor will be responsible for building out the new system, installing and configuring all networking hardware and working with the DESC and other vendors to ensure connectivity. The Vendor will also be responsible for all coordination with the telecommunications providers in the state and handle the migration of incoming circuit from the existing hardware to the new Hardware with no downtime for incoming 9-1-1 calls. The Vendor’s Solution should include a Text Control Center for handling all inbound 9-1-1 text messages. The Vendor's solution should have the option of integrating directly with the DESC's CPE, and/or provide access via a website portal. The Solution must be capable of transferring text conversations out to local dispatch centers. Additionally, the Vendor will be required to provide three (3) emergency disaster recovery modules with at least five (5) telephones for each kit that are capable of connecting to the call delivery network via a wired or wireless internet connection. The Vendor will also be required to provide hard-wired phones in both the Concord and Laconia PSAPs that are capable for bypassing the DESC CPE in the event of a total system failure. These phones should be independent of any other network. The Solutions should automatically route 9-1-1 calls to these phones in the case of a total CPE failure. The Vendor will be expected to have a 24x7x365 operations center for troubleshooting and repairing any outages. The DESC expects the work to be rolled out in four (4) distinct phases.

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