Specifications include, but are not limited to: The DESC is looking for a proposed Solution that will at a minimum replace all of
the current functionality of the system and replace any existing Hardware and
Software with brand new Hardware and Software. The proposed Solution needs
to have at a minimum four routes for incoming calls to be routed to the DESC, have carrier and physical diverse connectivity into all relevant locations, have
automatic failover capability, and provide 24x7x365 monitoring of the entire
system. The winning Vendor will be responsible for building out the new system,
installing and configuring all networking hardware and working with the DESC
and other vendors to ensure connectivity. The Vendor will also be responsible
for all coordination with the telecommunications providers in the state and
handle the migration of incoming circuit from the existing hardware to the new
Hardware with no downtime for incoming 9-1-1 calls.
The Vendor’s Solution should include a Text Control Center for handling all
inbound 9-1-1 text messages. The Vendor's solution should have the option of
integrating directly with the DESC's CPE, and/or provide access via a website
portal. The Solution must be capable of transferring text conversations out to
local dispatch centers.
Additionally, the Vendor will be required to provide three (3) emergency
disaster recovery modules with at least five (5) telephones for each kit that are
capable of connecting to the call delivery network via a wired or wireless
internet connection. The Vendor will also be required to provide hard-wired
phones in both the Concord and Laconia PSAPs that are capable for bypassing the DESC CPE in the event of a total system failure. These phones should
be independent of any other network. The Solutions should automatically route
9-1-1 calls to these phones in the case of a total CPE failure.
The Vendor will be expected to have a 24x7x365 operations center for
troubleshooting and repairing any outages.
The DESC expects the work to be rolled out in four (4) distinct phases.