• Develop (or leverage existing) user interfaces, tools, websites, and systems for implementation and oversight of rebate program delivery. • Develop (or leverage existing) income verification methods or software to determine program eligibility. • Develop (or leverage existing) systems to provide an initial point of contact for customer support via phone, email, and/or other means to answer applicant questions, assist with completing application, handling complaints, etc. • Capture program data, including any needed review, and analysis needed to meet the United States Department of Energy (U.S. DOE) reporting requirements. • Create (or leverage existing) communication channels for program outreach and education to promote program offerings to homeowners and implementers.
