Specifications include, but are not limited to: The State is seeking proposals to provide dental benefits administration while duplicating the State’s current benefit plans as closely as possible. 1. The State requires Vendor to provide dedicated staff in the following specialties: a. Implementation Manager b. Account Executive c. Customer Service Manager 2. The State requires the assignment of a dedicated Account Executive that shall be accountable to the State for proactive management of all aspects of the Vendor’s performance to the State and its members. The Account Executive shall remain constant, within the Vendor’s control, for at least the first 18 months of the contact period. The Vendor shall not change assignment of the Account Executive without written notice provided to the State with a minimum of fourteen (14) days prior to such change. The State reserves the right to request assignment of a new Account Executive and the Vendor shall make such change within 30 days of receipt of written notice from the State. 3. The State chooses to be invoiced on a bi-weekly (every two weeks) basis for the prior two weeks of claims to be paid via Electronic Funds Transfer with the State as the originator of the transaction. However, the State will accept invoicing on a semi-monthly (twice a month) basis for the prior two weeks (approximately) of claims. The State would agree to make payment within seven business days of receipt of the invoice. 4. The State chooses to be invoiced on a monthly basis for administrative costs for the prior month to be paid via Electronic Funds Transfer with the State as the originator of the transaction. The State would prefer to receive a self-reporting invoice vs. a list bill invoice – please confirm whether this option is available. The State would agree to make payment within seven business days of receipt of the invoice. 5. The State requires that Vendors guarantee adherence to New Hampshire RSA 420-J:8-a regarding prompt pay. The law mandates timeframes for all claims [15 days electronic, 30 days paper claims, overdue (interest payment required if timeframes are not met), denied and pended (inform providers within 15 days (electronic claims) or 30 days (paper claims) and adjudicate with 45 days of receipt of additional].