The solution shall offer DMV Staff dashboards displaying key performance indicators (KPIs) such as wait times, service durations, etc. This should allow staff to filter by different attributes, i.e. date, appointment type, location. The solution shall generate reports on appointment no-show rates, early/late arrivals, wait time after arrival, and walk in volume. The solution shall provide staff performance metrics including service times by transaction type and customer feedback scores. The solution shall support exports of date into standard formats for analysis. The solution shall support multiple languages for booking and confirmation messaging. The solution shall support role-based access control for different User Personas e.g. Administrator, Location Supervisor, CTO...
