Specifications include, but are not limited to: The City is looking to replace the Accela-based payment processing, comprising of online and
front counter payments, and back-office processing. Online payments, whether through the ONE
portal (one shopping cart functionality) or the City’s Accela program, are processed through the
Accela Citizen Access (ACA).
As part of the regional Accela platform, the City has committed to an integration vendor, who
will build and provide the transaction, real-team Accela posting and reporting platform. The City
is looking for a vendor to process the payments via point-of-sale (“POS”) and the internet
through the specified integration vendor.
Therefore, the intent of this Request for Proposal (RFP) is to contract with a qualified and
experienced credit/debit card and electronic check (“E-check”) payment processing vendor. This
vendor must be able to work with or contract with our integration vendor and provide a
consolidated payment processing system, delivered in a timely manner (as determined by the
City, the integration vendor and payment processor).