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Debt Collection Services


Location
Nevada
Publication Date
05/24/2019 06:17 AM EDT
Closing Date
06/21/2019 06:00 PM EDT
Issuing Organization
City of Reno
Solicitation Number
Description

Specifications include, but are not limited to: Routine debt accounts may include but will not be limited to the following: • Code enforcement fines • Parking fines • Returned checks • Citations • Business License Fees • Special Activity Fees • Outstanding Balance Owed to Business License 1. Formally demanding payment of each collection item and seeking an arrangement satisfactory to the City under which the collection item will be paid; 2. Skip tracing on returned mail with collection efforts to follows, if necessary; 3. Handling and processing all customer calls; 4. Sending all notices to customers; 5. Receiving and processing all correspondence when applicable; 6. Receipt and processing of payments; 7. Reporting to major credit bureaus where appropriate; and 8. Maintenance of appropriate records, including auditable financial records and logs of customer complaints. The successful firm must be prepared to devote substantial personnel time and resources to this undertaking to assure a major, aggressive but professional and courteous effort is made to collect the collection items without undue delay and to report promptly, completely and accurately all collection activities.

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