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Cloud Contact Call Center


Location
Nevada
Publication Date
08/14/2019 03:37 PM EDT
Closing Date
09/06/2019 10:00 AM EDT
Issuing Organization
State of Nevada - Department of Administration
Solicitation Number
Description

Specifications include, but are not limited to: Vendor must be able to retain existing toll-free number, 1-866-962-3707; Vendor must be able to migrate current Telax cloud-based contact center; Provide ability to monitor the number of calls and the percentage answered within user specified timeframes; Have capability to record inbound and outbound calls, and maintain those recordings, for up to 120 days; Provide capability to search for a recording by the incoming phone number, the outgoing phone number, the time, the date, the subject, and the call center agent

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