Specifications include, but are not limited to: 3.1. The successful vendor must provide free shipping software solution that includes a tracking number, the ability to data transfer to the NV DMV, support services and monthly reports providing performance details. 3.2. The following is a list of categories vendors must provide services in: 3.2.1. Logistics Services A. Shipping Solutions 1. Vendor must be able to handle fluctuations in shipping volume ranging from a single parcel and potentially up to over 1,000 units daily. 2. Vendor must be able to adapt over time to changes in shipping structure as the DMV moves through their transformation effort (DTE). 3. Vendor pickups shall occur between the hours of 8:00am and 2:00pm PST. 3.2.2. Comprehensive Transportation Services A. Vehicle(s) capable of picking up deliveries of varying sizes. B. Vendor must provide Guaranteed Services with no lapse in coverage. (i.e. Trucks unavailable, maintenance issues, drivers unavailable.) 3.2.3. Online Systems A. Vendor must provide and maintain a web-based site with multiple user login capabilities. B. Vendor must be able to generate tracking information. C. Vendor must have the ability to export tracking information to NV DMV website in its current state and be able to adapt to future updates. D. Vendor must provide training to LPF staff on the use of the shipping software and be able to provide support during the hours of 6:00am and 3:30pm PST. E. Ability to generate reporting on delivered versus undelivered license plates in 24- hour increments, query average delivery times, deliveries by zones, percent of on-time deliveries, etc. F. Coordinate the exchange of shipping data with MVIT and any current DMV sub-contractor(s). The shipping file will need to be a two-way exchange. File extract will allow the successful vendor to generate shipping labels with online tracking. The software will need to return a file to the CARRS systems, or replacement program implemented through DTE, with the tracking information to be attached to the customer’s electronic file.
