SCOPE OF SERVICES (will include, but not be limited to, the following): 1. Collection activities must be in compliance with federal, state, and local laws and regulations, and be courteous and business-like, consistent with the image and reputation of the City. Collections policies and procedures must adhere to Nevada Administrative Code 649 and Nevada Revised Statute 649 regarding medical billing. 2. Collection efforts shall include letters, skip-tracing, telephone calls, and credit bureau inquiries. Service provider may not take legal action against the debtor on behalf of the City. 3. The collection fee on payments made to service provider and directed to City on accounts placed with service provider will be in accordance with the RFP requirements. The City authorizes service provider to settle for 85% of account if this is the only way to collect the account in a timely manner. Service provider requests to add interest to accounts, as State law provides, and retain 100% of interest collected to offset expenses and supplement lower collection fees. Any settlements for less than 85% of the initial account balance may not be done without the authorization of the City. 4. Service provider must be able to effect collection in all 50 US states. 5. All letters to and correspondence with debtors must be of an informative and respectful nature. The City must approve all letters or correspondence to be used. Any letters deemed by the City, at its sole discretion, to be of a harassing nature are forbidden to be utilized for collection purposes. 6. All development and postal costs of any kind are to be borne by service provider. 7. Required Reports: The service provider shall provide, at a minimum, the reports outlined below, and other reports as required. The service provider shall submit a monthly report on a monthly and cumulative basis data reports that reflect, at a minimum, the following: a. Aged receivables by category of debt, i.e., business license, court fine, development fees, etc. b. The dollar amount of debts collected cumulative to date. c. Status of each debtor while in the process of collection. d. Provide an annual report of accounts that are not collectable and provide the reason why they are not collectable. 8. Service provider must be able to receive and send documents and communications electronically from inception of the contract and throughout the life of the contract. At a minimum, the service provider must be able to communicate through e-mail and data transfers (FTPs). 9. The service provider, its employees, and its agents shall perform as independent providers and not as agents, representatives, joint ventures, partners, or employees of the City.
