In general, the services to be performed are the collection of various type of receivables and include but are not limited to Tuition Fees, Administrative Fines, Assessments, Permits, Application Fees, Inspection Fees, Supervision Fees, Health Insurance Premiums, Business Licenses Fees, Payroll Overpayments, NSF Checks, and Taxes. Vendors will use their best efforts to effectively collect accounts referred by the Controller’s Office. These referrals could include accounts referred as a second or third placement. Vendors shall conduct their collection services in a professional manner. Under no circumstances shall vendor(s), use any threats, intimidation, or harassment of a debtor in the collection of accounts or violate any other applicable governmental guidelines. The vendor shall make contact(s) with delinquent account holders under the name of the collection agency.