Specifications include, but are not limited to: 1. Employer Outreach a. Develop an ongoing employer outreach program approved by CSE to inform employers conducting business within the State of the mandated (both state and federal) New Hire Reporting requirements at least once per calendar year. The notice must advise employers of any procedural changes and provide feedback to employers regarding the quality and completeness of the data submitted and provide employers with pertinent information to improve compliance. If the notice is precipitated by Contractor changes, the Contractor will, prior to mailing, obtain CSE approval of the material the Contractor will supply. Contractor initiated mailings shall not be considered one of the once per calendar year mailings. Contractor is responsible for all postage and mailing costs. 2. Customer Service a. Answer any and all inquiries (via any communication methods) that are related to New Hire Reporting requirements. Any questions not directly related to the New Hire Reporting requirements must be referred to CSE. b. CSE must approve customer service training and training materials prepared by the Contractor for the Contractor’s staff.
