1. Monitoring & Alert Response. Vendors must provide continuous, effective monitoring and timely responses to alerts for youth placed on EM within the designated service area. Response protocols must align with the Juvenile EM Response Matrix (Attachment B). a) Address alerts/events immediately with the youth and/or parent/guardian via phone or in person. b) Notify the assigned Probation Officer within the required timeframe. c) Alerts include, but are not limited to: • Exclusionary Zones (GPS) – Unauthorized presence in restricted areas (e.g., victim’s home). • Inclusionary Zones (GPS) – Failure to remain in approved zones (e.g., school, work, treatment). • Curfew Violations (RF/GPS) – Late return or unauthorized departure • Signal Loss/Connectivity Issues (RF/GPS) – Inability to track client location. • Tampered Equipment (RF/GPS) – Strap or receiver tampering. • Low Battery Notifications (RF/GPS) – Battery nearing depletion. 2. Documentation & Reporting a) Document all alerts and contacts in the Vendor Referral Page of the voucher payment system. b) Provide weekly comment entries (Monday–Sunday) summarizing daily activity, even when no contact or violation occurred. c) Be capable of generating ad hoc reports upon request, including point tracking reports when judicial approval or a subpoena is obtained. 3. Voucher System & Billing a). Submit all service vouchers within 30 calendar days of full performance. 4. Equipment Maintenance a) All equipment must be maintained according to the manufacturer’s specifications and maintenance schedule to ensure optimal performance and reliability. b) Repair or replace defective equipment immediately upon discovery. c) Perform battery replacements as needed to prevent service interruption. 5. Testimony a) Ensure accuracy and reliability of services are supported by court-submissible documentation or expert testimony. b) Provide court testimony, if subpoenaed or requested, at no cost to AOCP.
