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Paratransit Demand Response Scheduling and Dispatching Software System


Location
Montana
Publication Date
01/31/2020 08:56 AM EST
Closing Date
02/21/2020 07:00 PM EST
Issuing Organization
City of Billings
Solicitation Number
Description

Specifications include, but are not limited to: MET Transit seeks to improve the efficiency and effectiveness of its demand response transportation services by the acquisition and implementation of a centralized web-based scheduling and dispatching software solution, including support for fifteen (15) vehicles. The proposed software system described herein must enhance capabilities to manage customer files, generate schedules, and assist or eliminate the reliance on manual schedule production. The proposed solution must reduce manual duplication of data, increase accuracy of statistical reporting, billing, and provide management with higher levels of oversight in the operations area. The system must be able to import existing RouteMatch databases for ease of implementation. 2.2 Scheduling and Dispatching Software Systems – Technical Specifications The successful software solution will contain the following elements: 2.2.1 Client Database A. Build New Client Database Files The selected vendor, as soon as practical after notice to proceed from MET Transit, shall be responsible for providing a data “template” in order for staff to begin compilation of information necessary to complete the client database elements required for use in scheduling, trip assignment, and reporting. B. Data Conversion of Existing Database The selected vendor, as soon as practical after notice to proceed, will evaluate current database, hosted by RouteMatch, and develop appropriate data conversion process that converts existing information into a compatible format for use in the scheduling and dispatching software solution. C. Database Attributes Client database shall be capable of providing a full range of data elements for each client in the system. Information shall include, at a minimum, full identification including gender, address, contact details, third party/emergency contacts, disability status, mobility aides used, required accommodations, caregiver, language spoken by client, program affiliation, and payee options including third-party contracts. Additionally, system shall permit assignment of various demographic codes, such as senior, youth, etc. D. MET Transit will not define the required fields nor dictate the format for data to populate the client database fields. Vendor shall be responsible for providing a fully functional client file suitable to transit system needs. 2.2.2 Client Database Functionality A. Customer Look-Up The customer database shall provide functionality to allow customer service agents to readily look-up client records for edit, trip-booking, etc. Search capabilities should be based on customer name, and identification number, or similar characteristic. When looking up a customer, auto-complete features are desirable to minimize user input. B. New Client Entry/Customer Edits System shall be capable of registering new clients, capturing information about addresses, disability type, space requirement, load/unload time, fares, payment options, eligibility conditions, funding sources, etc. while a customer service agent has the new customer on the telephone. System shall permit edit of all fields in a customer records in a real-time basis and shall permit suspensions (temporary) of service.

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