Scope of Services to be discussed in this proposal include the following: 1. Collection: Regular and reliable curbside collection of accepted recyclable materials including plastics (type 1 and 2), tin, aluminum, glass, paper, and corrugated cardboard from all subscribing residential households within the Helena city limits. 2. Equipment: Provision, maintenance, and operation of all necessary collection vehicles and equipment suitable for operating within Helena's urban environment, varying topography, and road and weather conditions on a year-round basis. 3. Personnel: Provision of trained, professional, and courteous personnel for all collection activities, including drivers and customer service representatives. 4. Customer Service: Establish and maintain a responsive, local (or easily accessible) customer service system for subscribing residents regarding collection schedules, accepted materials, billing inquiries, missed pickups, damaged bins/carts, and general service inquiries. This includes a dedicated phone number and email address...
