A. Introduction
The City of Taylor is the 17th largest City in the State of Michigan and serves as a gateway to the Downriver-Metropolitan area. The City was established by City Charter in 1968. It is a legal subdivision of the State of Michigan with the governmental powers of a City under Michigan law. The City's powers are exercised through a Mayor and other independent elected officials serving as the legislative authority. Services provided by the City include public protection, construction and maintenance of public facilities, water, parks, planning, tax collection, building permits and inspections, and many others. To view the City of Taylor’s financial and budget information, please refer to http://www.cityoftaylor.com/152/Budget-FinancePurchasing
B. Intent
The City of Taylor Budget and Finance Department (“B & F”) leads this Request for Proposals (“RFP”) for software and professional services to implement an integrated point of sale cashiering system for the City of Taylor Treasurer’s Office with the option to expand into other departments that process payment transactions. B & F will be the contractor’s primary point of contact during the term of any agreement(s) (“Agreement”) resulting from this RFP.
B & F is the primary fiduciary and contractor for bank and non-bank financial service agreements for the City. All City bank accounts are opened and overseen by B & F. In coordination with the Treasurer’s Office, B & F established and publishes city-wide banking, cash-management and payment policies. B & F oversees and manages balance levels at City operating banks, invests excess cash and acquires cash management and payment services on behalf of other City departments.
C. Background
At present, the City operates from two single-drawer cashier terminals in the Treasurer’s Office/Cash Office. Each terminal includes a display panel, cash drawer, receipt printer, check validator and a barcode reader. Building permit receipts are printed to a Ricoh copier/printer after payment is tendered. Also, payments are mailed to a PO Box which the City collects from and processes payments, manually, by opening the payments, separating checks from stubs, verifying checks and the amount being paid, scanning each stub, validating each check and preparing a deposit slip for a bank deposit.
D. RFP for Point-of-Sale Cashiering System / Implementation
B & F seeks proposals for the installation and maintenance of an in-person Point of Sale (“POS”) Cashiering System (“System”) from firms who have demonstrated success in enterprise environments with diverse cashiering needs. Respondents to this RFP (“Respondents” or “Proposers”) must have experience delivering high-volume, multi-location, multi-tender cashiering services as described in this document and its related attachments and templates.
The POS System is being procured for use by any City department to collect payments related to their operations. Payment categories include but are not limited to property taxes, utility bills, permits, licenses, fees, fines, reservations, insurance premiums, donations, and garnishments. The first implementation, City Hall, has been identified and further implementations, optional, will be prioritized through B & F and Treasury.
Statewide